Terms of Service

Effective date: [○○ ○○, 2026]

This English translation is provided for convenience only. In the event of any discrepancy, the Korean version shall prevail.

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service (these “Terms”) set forth the rights, obligations, and responsibilities of Imagineline Co., Ltd. (the “Company”) and its Members, and other necessary matters, in connection with the use of the IMAGINELINE service (the website imagineline.com and all related services, collectively the “Service”).

Article 2 (Definitions)

1. “Service” means each of the following provided by the Company:
   • Audit Service: a free service that analyzes a business's search visibility on Naver, Google, and AI search based on publicly available data and provides the results as a report
   • Build Service: a service that plans, designs, and develops the Member's website and sets it up ready for publication
   • Subscription Service (monthly fee): services provided while the published website remains publicly live — hosting, CDN, SSL, security updates, backups, uptime monitoring, analytics integration, and platform updates — plus the managed services defined per plan (reports, edits on the Member's behalf, search/AI information architecture management, etc.). The Service is a managed website service provided on the Company's shared platform, and a monthly fee applies while the website is publicly operated on the Company's platform.
2. “Member” means a person who agrees to these Terms and enters into a service agreement with the Company.
3. “Plan” means a service configuration and pricing unit defined by the Company (e.g., LITE, STANDARD, PREMIUM).
4. “Publication Date” means the date on which the website built under the Build Service is made publicly available online and the Company notifies the Member of that fact.
5. “Minimum Term” means 3 months from the start of the Subscription Service (the Publication Date), unless otherwise specified for a plan.
6. “Keep-Alive Plan” means a plan that provides only the minimum functions needed to keep the website publicly available (hosting, SSL, backups, security, monitoring) without managed operations; it is available only as a downgrade for existing paid Members and is not sold to new customers.

Article 3 (Posting and Amendment of the Terms)

1. The Company posts these Terms on the initial screen of the Service or a linked page.
2. The Company may amend these Terms to the extent not in violation of applicable laws.
3. When amending these Terms, the Company will announce the effective date and reasons for amendment at least 7 days before the effective date, and, for changes unfavorable to Members, at least 30 days in advance with individual notice by email or other means.
4. If a Member does not express refusal by the effective date of the amended Terms, the Member is deemed to have agreed to them. A Member who does not agree to the amended Terms may terminate the service agreement.

Article 4 (Rules Outside These Terms)

Matters not provided for in these Terms are governed by applicable laws and customary commercial practice, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.

Chapter 2. Membership

Article 5 (Formation of the Service Agreement)

1. The service agreement is formed when an applicant agrees to these Terms, applies by entering member information (email address, contact number, business name, address) in the sign-up form prescribed by the Company, and the Company accepts the application.
2. The Company may withhold or refuse acceptance in any of the following cases:
   • Where the applicant uses another person's information or provides false information
   • Where the applicant previously lost membership due to a violation of these Terms
   • Where acceptance would otherwise significantly impede the Company's operations

Article 6 (Changes to Member Information and Account Management)

1. Members must promptly update their member information when it changes; the Member bears any disadvantage arising from failure to do so.
2. Members are responsible for managing their account (email) and password and must not allow third parties to use them.

Article 7 (Withdrawal and Loss of Membership)

1. A Member may request withdrawal at any time, and the Company will process it immediately except where otherwise required by law. However, if the Member is using a paid service, the termination provisions of Chapter 5 apply.
2. If a Member violates these Terms or interferes with the normal operation of the Service, the Company may restrict or revoke membership after prior notice.

Chapter 3. The Service

Article 8 (Special Provisions on the Audit Service)

1. Audit results (scores, rankings, reports) are reference materials calculated from public data on Naver, Google, and other platforms at the time of the query, based on the Company's own criteria, and may differ from the actual order or content shown on search results pages.
2. Audit results do not guarantee any search ranking or performance.

Article 9 (Build Service)

1. The Company begins production after payment is confirmed; the production period may vary depending on the plan and when the Member provides materials.
2. The Member must provide the materials needed for production (photos, menus, business information, etc.); the Company is not responsible for schedule delays caused by delayed delivery of materials.
3. The Member is responsible for the rights (copyright, portrait rights, etc.) in the materials the Member provides.

Article 10 (Subscription Service)

1. The Subscription Service begins on the Publication Date; no monthly fees are charged before the Publication Date (during build and review).
2. The Subscription Service is subject to the Minimum Term (3 months).
3. Details of the Subscription Service (report frequency, edit tickets, operation minutes, etc.) follow the information page for each plan; unused allowances do not carry over to the next period.
4. The Service is a managed service on the Company's shared platform; the Company manages the website's hosting and subdomain. Independent delivery (transfer) of source code and systems is not part of the standard offering and is handled as a separately quoted project.
5. When the subscription ends, website operation (hosting and public availability) also ends. Upon termination, the Company will cooperate so that content provided by the Member (text and images) is returned or made available for download.

Article 11 (Changes to and Suspension of the Service)

1. The Company may change the content of the Service for operational or technical reasons and will give advance notice of material changes.
2. The Service may be temporarily suspended for unavoidable reasons such as equipment maintenance, failures, or force majeure.

Chapter 4. Fees and Payment

Article 12 (Fees)

1. Service fees consist of a one-time build fee and a recurring monthly platform fee per plan; amounts are posted on the service pages. Unless otherwise stated, posted prices exclude VAT.
2. Promotional (discounted) prices are announced separately with their applicable period and conditions; after a promotion ends, list prices apply.
3. The Company may change its fees. Monthly fee increases for existing Members take effect from the next billing cycle after 30 days' notice. Members who do not agree to an increase may terminate.

Article 13 (Payment and Automatic Billing)

1. The build fee is paid when the service agreement is concluded.
2. Monthly fees are prepaid: the first payment is charged on the Publication Date, and thereafter the Member's registered payment method is charged automatically on the same day each month (or the last day of the month if that day does not exist). If annual prepayment is selected, its billing cycle and discount rate apply.
3. The Company will notify the Member of upcoming charges before each automatic billing date and of the payment result afterward, by email, SMS, KakaoTalk notification, or similar means.
4. If a payment fails, the Company will notify the Member without delay and retry during a 7-day grace period. If payment is not made within the grace period, the Company may temporarily suspend the website's public availability; while suspended, a notice page is displayed and search engine indexing is restricted. Once payment is restored, the website is republished immediately.

Chapter 5. Refunds and Termination

Article 14 (Refund of the Build Fee)

Build fee refunds follow the criteria below.

However, if production is not performed due to reasons attributable to the Company, the full amount will be refunded regardless of timing.

Article 15 (Cancellation of the Subscription)

1. Members may request cancellation at any time. Upon a cancellation request, the Service continues until the later of the end of the current billing period and the end of the Minimum Term, after which it terminates and no further monthly fees are charged.
2. Monthly fees already paid for the current month are not refunded, as the service is provided for that month. However, if the service was not provided that month due to reasons attributable to the Company, a pro-rated refund will be made.
3. Instead of full termination, Members may choose to switch to the Keep-Alive Plan. The switch takes effect from the next billing cycle; the website remains publicly available, but managed services such as edit requests, periodic reports, and search optimization operations are discontinued.
4. Upon cancellation (termination) of the subscription, website operation ends in accordance with Article 10, Paragraph 5.

Article 16 (Post-Termination Data Retention and Domains)

1. When the subscription ends, the website is taken offline, and the Company retains the website's content and configuration data for 60 days from the termination date. During this period the Member may resume the Service or request return of their content; after this period the data is destroyed.
2. Subdomains provided by the Company are available during the service period and are reclaimed upon termination. Custom domains purchased in the Member's name belong to the Member; domain purchase/renewal costs and transfer work are billed separately.
3. Independent transfer (migration of source code and data to the Member's own server) is handled as a separately quoted project; transferred deliverables do not include the Company platform's dashboard, automated reports, or updates.

Chapter 6. Rights and Obligations

Article 17 (Intellectual Property)

1. Rights in content provided by the Member (text, photos, etc.) belong to the Member.
2. Intellectual property rights in the design templates, source code, and systems of the built website belong to the Company; the Member has the right to use them during the subscription period.
3. With the Member's consent, the Company may use deliverables and performance metrics in its portfolio and promotional materials. Consent is obtained individually and may be withdrawn at any time.

Article 18 (Obligations of the Company)

1. The Company endeavors to provide the Service continuously and reliably in accordance with applicable laws and these Terms.
2. The Company protects Members' personal information in accordance with its Privacy Policy.
3. The Company will promptly handle Member complaints and feedback it deems justified; where prompt handling is difficult, it will notify the Member of the reason and schedule.

Article 19 (Obligations of Members)

Members must not engage in any of the following:

1. Registering false information or misusing another person's information
2. Infringing the intellectual property rights of the Company or third parties
3. Requesting the posting of content that violates laws or public order and morals (including false or exaggerated advertising and content violating industry-specific regulations such as the Medical Service Act and the Act on Fair Labeling and Advertising)
4. Interfering with the normal operation of the Service

Article 20 (Disclaimer)

1. The Company is not liable for changes in rankings or metrics caused by circumstances beyond its control, such as policy or algorithm changes or service interruptions of search platforms (Naver, Google, etc.) and AI services.
2. The Company does not guarantee any specific search ranking, citation or recommendation in AI answers, number of impressions, or the Member's revenue or business performance. What the Company provides is technical and content-structure optimization together with performance measurement and reporting.
3. The Company is not liable for problems arising from errors in, or rights infringement by, materials provided by the Member.
4. Absent willful misconduct or gross negligence, the Company's liability for damages is limited to the amount the Member paid to the Company during the preceding 12 months.

Article 21 (Dispute Resolution)

1. Disputes between the Company and a Member shall be resolved through mutual consultation; failing that, either party may apply for mediation with the Consumer Dispute Mediation Committee or similar bodies.
2. Any lawsuit shall be filed with the competent court under the Civil Procedure Act of Korea.

Addendum

These Terms take effect on [○○ ○○, 2026].